How To Just HAVE the Conversation Already

See that lively green, healthy plant thriving right there which looks different than the others? If you look closely, it’s got tiny spikes coming out of its leaves. 

You have one of those, right now in the back of your mind, and quite possibly in your team, your culture or the project you’re working on.

That plant is actually an invasive weed, unwanted, yet growing healthily and strong in the midst of my other plants. I’ve been walking past it for weeks now, thinking “I should pull that,” since it doesn’t belong and is sucking important energy and nutrients from all of the other plants I want to grow around it. Yet it hasn’t really stood out much to others, I knew I’d get thorns in my hand pulling it out, and suspected that once I went to pull it, I’d be into a whole project, seeing others I need to spend more time pulling. 

So… I just kept walking by. 

Where are you doing the same thing… just walking by that thing you know you should actually address?

You have “weeds” like this, too. Maybe in your yard, but absolutely in your world. They are the unwanted issues, dysfunctional dynamics, and negative attitudes which are at best unhelpful for what you’re trying to achieve, and at worst toxic… which will just keep going and growing until you address them. Yep- they’re prickly, going there is uncomfortable, and you suspect in the back of your mind that if you do, you might then see way more like it you’ll have to deal with. I get it. 

Think of one person in your world with whom you know you need to address an unmet expectation, a pattern of unproductive behaviors or a dysfunctional communication. 

Yep- that one.

Leaders tell me every day reasons why they don’t address these issues (especially when I’m coaching them to do just that). Every reason has to do with avoidance of confrontation, discomfort, drama, a potentially tough conversation, or fear of causing an additional dynamic of tension with someone by doing so. Can you relate? You're not alone. 

Now identify the reasons you’ve given yourself for why you haven’t had that “tough” conversation yet. 

So, we all can predict what happened when I finally decided to pull that weed this morning. Shocker- it had become thornier, stronger and harder to pull than it would’ve been 2 wks ago when I first spotted it. It also had multiplied- I indeed found more weeds once I got in there, that had camoflagued themselves, steadily sucking energy and nutrients to grow stronger from all of my healthy plants around them, now a bit less vibrant than they should be. 

We know that in human dynamics, negative energy is infortunately more powerful and faster-spreading than positive. This is clutch for you, the culture of your team, and your own energy; the longer you leave it alone, the bigger, stronger it gets.. 

How have the invasive, “weedy” behaviors, interactions and attitudes been sucking energy away from you and all the healthy dynamics, people and things around them? How much energy and time have your spent/lost thinking about doing it or not, or upset about the existing dynamic?

While this metaphoric weed-pulling challenge might be one of the most common challenges I see as a coach from leaders across the board, it’s also the one thing that might keep your team, your organization, your energy, your leadership and your impact from being truly great unless we get it to shift. 

Imagine being able to have what you’ve thought of before as thorny conversations directly, quickly and easily, causing positive shift in people’s behavior, patterns, thinking and interactions. 

We don’t have many great models in our culture for this; we think that our choices are either a big confrontation (messy for all the reasons we fear) or just avoiding/dealing with it (which only lets it get worse). Yet there’s another way.

Here’s how: 

This simple frame, guaranteed to cut the drama, will keep the other person listening, and help you say everything you need to say directly, yet easily, in a way that moves things forward. Credit to my friends at Quantum Learning Network, who have been teaching this simple tool for decades in its programs world over. 

The steps to make it easy:

Say the following out loud (it’s an acronymn, so saying it out loud will help you remember the actual steps of the model when you need it): “Open The Front Door.” 

1. O = Observation- Tell the facts of what occurred, from a fly-on-the-wall perspective (what was said, what behaviorally happened, in what order). No assessments or characterizations. 

    This gets you and the other person in the same realm of reality- from the same reference         point of what actually occurred (which you should be able to agree on). 

    “I noticed that today was the third time in the last two weeks that we got to a deadline in the project where I expected  your team's part to be complete as we agreed, and it wasn’t.” 

2. T = Thought- what the actions triggered you to think, your opinion or assessment; the story you've made up in your head about what happened. 

    This is where you get to share the impact in your world of what occurred, the interpretation you made of it, and what you now think as a result. 

“I’m thinking that this is becoming a bottleneck as the project gets delayed further, and the team it waiting. I'm wondering how else I can support your team, yet also realizing that I'm becoming a little less and less inclined to trust that what we agree to is going to happen when we say it will, which I don't want to do.” 

3. F = Feeling- Name the emotion you have now. This tells them the upset that they’ve triggered.

“I’m frustrated.”  

4. D = Desire- Say what you’d like to have happen, and ask for a next step toward it. This gives you the place to say what you'd like to be different, and gives the other person an opening to be able to move forward actionably and constructively. This is a game-changer, as it's what truly opens the door for the other person to respond in a way that moves you both forward into a new pattern. You're giving them a directed, productive path to respond back to you without having to get defensive. Without this step, you're still just confronting them with the issue, rather than moving things forward. [By the way, if you're a person who's higher on the confronting spectrum, this will be a key new piece for you, which can make what you bring much easier for others to respond to.]

“I'd like the project to move forward, for us to get our teams to a place where they can trust one another to hit these deadlines, and have a system in place to hit them smoothly. Can we have a conversation to explore how that can happen and reset?”

Warning: It might feel weird to organize your thoughts into this order. Yet the key to this tool is the order of its parts, as it layers all the pieces you need to communicate into a sequence another person can listen through without getting defensive (try mixing up the order, and it gets confrontational quickly).

An important note on the Feeling part: 

Own it. We’ve all heard “keep the emotions out of it” and “don’t make it personal,” right? Bad advice, actually. We tout ideas like that because emotions can be strong, we don’t have great practice or comfort in understanding them or expressing them productively (when they’re negative), so we think it best just to keep them out. So one of two things happens- 

1. We go into ice mode, with no expression, no emotion, and ultimately no connection with the other person, which ironically elicits more [negative] emotion from them in feeling iced.
2. We hold it in, but then get to the point where our emotions boil over, and the communication is a confrontation, led and driven by our inflamed emotion, getting all over the other person. “I’m mad…”

Neither one of those is very smooth or effective. Yet we all have emotions, and they’re already in there. They are what make us passionate and also able to relate to others and have these relationships in the first place, right? AND, they’re also rarely a secret. People read your emotion when you want them to, yet also when we think we’re hiding it… but not always so accurately, especially in a moment of conflict. It’s all over our tone, face, and body language, and often intense in these types of moments, so unless you tell them what your emotion is, they can misread it through their own bias, and then “how the big conversation went” sharing afterward is left to their interpretation of your emotion. Don’t leave that completely to them! Call it, own it, name it, and move on. They’ll get the gravity of the conversation by hearing your emotion, plus you’ll control what they take away by making the most potentially dramatic part of it not needing to be interpreted, because you named it directly and calmly. 

This morning I actually pulled those weeds out. Done. 

My attention will never be distracted by them again as I walk by, and those other plants are already getting healthier, because it’s solved. 

And… it only took a few minutes.

The conversations you need to have to pull those invasively weedy issues won’t take nearly as much time or energy than you think they will, and I’m betting that the energy they’re sucking from the healthy dynamics and people around them is far greater than the exertion it’ll take for you to just have the conversation already. 

Decide when you’ll have your first direct conversation trying the model. The sooner the better. Tick tock. 

You can have direct, clear, non-dramatic conversations in which you address it, get the unhealthy stuff out of the mix, and move forward. Quickly. Easily. And without injury. 

Call it. 

Own it. 

(and, the best part of all…)

Move on. 

©SarahSinger&Co. 2016

You, Playing Big

#1   Let’s go back to a moment in your life...You’re about to take the step, and never have before. Nobody knows how huge this moment actually is except you, because you’re the one feeling your heart race, pores sweat, butterflies flapping in your stomach. Every fiber of your body is on red alert. It’s loud inside your head; your little voice is screaming at you, cajoling you, trying to reason with you... pulling out every trick it knows to get you to STOP. Decision time.

The last moment you had like that may have defined you. Because whether or not you took that step, whatever happened afterward either opened something up or shut something down, which is why you’ll remember it forever. 

#2    Try this:  Cross your arms, and then come back.  Great. Now do that again, except this time cross them the other way (other arm on top this time).  That felt weird, right? You wanted to cross them back the first way, didn’t you?

Welcome to your Comfort Zone.

Your comfort zone is drawn as a box, yet in reality is more like a big bubble that surrounds you, going with you wherever you go. But mentally, developmentally and metaphorically, it’s definitely a box that holds all the things you are used to, comfortable with, unconsciously competent at doing and generally unfazed by.

We already know that your little voice steers you through most decisions, and it’s either working for you, against you or in some other direction completely. While you might have a daredevil little voice, you definitely have another one, who's vested in you being consistently, solidly competent. It looks out into the unknown from inside your comfort zone, and says,  “You’re not going to do that. That is the danger zone! You could fail. You could get rejected. Worst of all, you’re going to look really bad!” That same little voice is very vested in you looking good all the time. Stepping out into that danger zone, you could definitely look pretty bad, even stupid. So we usually don’t. Unless we do.

So, with that, think for a moment about your own comfort zone, and how you protect it in the name of credibility and strength. One of my favorite researchers, Dr. Brene Brown (a vulnerability expert) digs into the conflict of how we view vulnerability in ourselves vs. how we view it in other people. Think about a leader who stands up and shares something personal, who admits a mistake, who visibly takes a step out there, owns it, and then carries on, strong. Universally, we’re inspired by that, yet we don’t want to do it ourselves, right? Brown points out that we tend to see vulnerability as “courage in you, but weakness in me.” A dilemma, right? Brown asserts that “Vulnerability may actually be our most accurate measure of courage. In 15,000 pieces of data, I could not find one instance of courage that wasn’t completely underpinned by vulnerability.”

SO... How could you step out, showing some human vulnerability (and therefore courage) to blaze the trail for your team to step out? It’s time. 

What have you been avoiding, working around or wishing you could do?  Where do you know you need to push yourself into the growth zone?  Where are you playing small? If you’re feeling a little discomfort thinking about it, you’re on the right track. So, it just depends on where your little voice pops up, and starting to challenge it in order to take on that box, and bust through.

This gets tricky as your "leadership position" gets more prominent. The stakes of your decisions get higher, the value of your expertise and mastery more focused. You've spent a lot (time, work, rungs) earning that credibility, so the tendency is to do what you can to stay solidly in that expertise. That’s very different from you in the growth zone, which feels squishier. Stepping out feels vulnerable, so you might stretch your CZ, but only on your own time, when nobody can see, so they don’t have to see you flail. Except if your people never see you stepping out, they never get the model or see you as human, and don’t feel permission to do it themselves. That's not good, and when I get called in later to a dysfunctional culture where people are hiding mistakes, trying to look perfect, imperfectly.

How to expand your zone...

Mark your territory.  What are some things that you know you already do well or comfortably as a leader? This list can be as comprehensive as you want it to be. If you want to write a volume on this subject, go for it, but take a few minutes to map them out; it’s important to get clear about what’s already inside your comfort zone and get your strengths so you can build from there. Next, call out where you need to step out. Own it. 

Look around.  A great way to identify areas to stretch outside your comfort zone is to look at other leaders and the moves they make which you don’t. Or recall situations in which you’ve thought, “Ugh, I wish I could do that,” or “This is not a strong area for me,” or even “Not my style.” ...All big red flags. Then pick one. Or a few.

Step out enough.  Make sure you’re actually stretching yourself to step out in a way that will challenge and stretch your ability to play life bigger, influence further, thrive more solidly. So, while putting my clothes away more often might be different from my norm, it’s not a comfort zone issue. I avoid putting my clothes away because I just don’t like to do it — not because it’s a stretch for me. Pick a true stretch. 

Hold the tension. So is bigger always better? Not necessarily. This isn’t about jumping into the unknown everywhere with reckless abandon—that’s volatile leadership, which you don’t want. Great leaders are strategic and focused, but not limited by their boundaries, which takes a delicate balance of agility. Holding that tension between playing to your strengths and stepping out of your Comfort Zone to expand it takes self-awareness, willingness to call oneself out, and ability to learn efficiently and voraciously. Flex.

Map it.  Write down what the benefit of doing this is for you—what might you have, which you don’t yet? A new confidence, ability to let it go, new domain in your wheelhouse? Then identify what you’ll need to do specifically and different than what you’ve been doing; Have the conversation instead of just thinking about it? Put the ideas out there instead of waiting to be asked? Try out what you know is possible instead of hoping someone else goes first? And finally, identify the key piece; for you to do this, what version of yourself will you need to be (brave? confident? strong? grounded? human?). 

Big yet not so big. Some of the steps you need to take are one-shot-deals; those tough conversations, moments, hurdles you just need to take on rather than waiting for "the right time" (which never appears). That's a whole other category, to check out HERE.

Push it.  You spent more time on the ground, falling than you did upright as you learned to walk. Don’t just step out one time. Do it as many times as you need to, making sure to tweak and refine each time, until you can say, “I can do this,” and can add it to your repertoire. The number one way people keep themselves from a bigger game is quitting too soon. It doesn’t work immediately and/or looks silly, so we do it a couple more times, and then say, “Yeah—that’s enough,” chalking it up to "that's not who I am." But maybe it was really too soon to tell! Keep going.

The bigger your comfort zone, the bigger your opportunity for uninhibited impact. That’s what we want for you—no situation that you come upon where you say, “I don’t think so” just because it’s new territory. You’re playing big and taking it on, as influencers do.

©SarahSinger&Co. 2016

Closer Than They Appear

My mom’s rear-view mirror always had etched onto it:

Objects in mirror are closer than they appear.

So it turns out that this standard-issue reminder about perception applies to our own psyche, as well.

When we get to the part of my training where I ask people to identify a spot in their lives where they need to step up or out or through something, many people find something BIG.  It’s often having to do with a person they need to confront or a thing they’ve needed to do for a long time, which they’ve been allowing to suck their energy and hold them back in their productivity or happiness for weeks, months or years.  Most people have a few of these things rattling around, sort of like extra weights they’ve been carrying around with them.

So, I help them to stand up to the BIG thing, and commit to busting through it to the elusive “other side” which is alot like those things in the rear-view mirror… much closer than it seems.

It often comes down to a conversation they need to have with someONE or a new behavior that they need to just DO or try.  I coach around it, sometimes even set up full plans of attack for getting their State just right, and all the support they need to hold that State, follow through and not bail at the last second.

In my work with thousands of people who have gone through this very process, I’ve found something in common which takes me back to the rear-view mirror…

Leading up to the actual breakthrough (which is often just a moment), people will actually spend hours of time thinking about it, obsessing about it, rehearsing it or just worrying about it before they actually do it.  The good news is that this is replacing the countless hours of stress, upset, distraction and worry that they had been spending regularly on it before they chose to break through it.

So finally, they get to the moment of truth.

They get into State (or not, which makes it more painful), they DO the big thing, and they’re through to the other side.  The act or conversation took minutes.  It’s over.  The energy suck that had been draining their will and focus is cut off, and there’s a proud mix of adrenaline, relief and newfound energy afterward.  Then the realization…

Obstacles are smaller than they appear.

It wasn’t that big of a deal in hindsight.  All of that worrying and prep, and they broke through it in moments.  To me as a coach, the most important thing is the equation of time spent that comes in the debrief:

Number of sucked hours of worry/upset/stress/energy you are losing in thinking, worrying, avoiding by not doing it

VS.

Moments it takes to just do it and be through to the other side

Simple equation of time investment.

Easy?  Not really, which is where Comfort Zone and coaching like mine come in.

But simple? ABSOLUTELY. For me, this math is what gets me to finally get out of my head and do the uncomfortable but liberating thing.

Maybe we should change what’s etched in our rear-view mirrors as a constant reminder, so we can save all that time and energy, and just step up and out in the first place?

©SarahSinger&Co. 2013

A Little Light...

Light allows us to see the world in 3D, with contrast and full spectrum.

I did a sunrise run this morning- when I started it was fully dark, and as I ran the light increased. It was awesome to be physically moving through that progression, processing as I watched its layers.

Without light, there’s no focal point- no guide, no reliable way to orient, no depth perception.  Our eyes can be wide open, but literally can’t see form, color or dimension.  Other senses take over- noise distills into isolated sounds, physical sensations become navigational tools through heightened sensitivity.  I find this pretty cool, yet it’s easy to see why people are afraid of the dark.  It can be completely disorienting and definitely a bit freaky if you’re in unfamiliar territory (think Blair Witch Project). Our brains are programmed to search for the lightsource. A survival thing?  I wonder.

Of course I can’t help but think about the parallel in our thinking.  Often in coaching conversations people bring a topic, a challenge, a place in their thinking/feeling that they’ve been avoiding- because it’s been in the dark like that, and they don’t want to go there (but they know they should or need to).  While I’m definitely not a therapist, it’s pretty sobering to see what most of us carry around in our daily shadows, yet how easy it can be to illuminate them into a better place.

My natural role in both work and life seems to be the light-shiner, for lack of a better word.

It’s pretty amazing to see what a little light can actually do.

On my run, just the beginning of blue light in the sky made my (visual) focus steadier- from eyes scanning for a focal point, unable to lock in on anything, to fixed on the clear horizon- highlighted with contrast. While I still couldn’t see detail in the surroundings yet, that contrast changed everything. With a bit more light I could see form, color, detail.  Those things my mind had been trying to define and navigate in the dark were suddenly plain and familiar- no problem.

Getting comfortable with the dark, the brain can relax, the fear goes away.

I use dark, light and the contrast between, as people bring tough challenges they’re wrestling with to a coaching session.  “Let’s just go there for a minute…” I’ll say. So first we take the weirdness out of it- nothing to be afraid of- just create a safe space to first step into the dark, let your eyes adjust, and relax a little. We check out the “dark” option of a tough decision (“maybe I shouldn’t be in this job/place/deal/partnership, etc…”) and play it all the way out with no judgment- just to see. There’s almost always some instant relief for people, in just calling out what they didn’t even give themselves permission to look at before.

In the midst of darkness, a little bit of light provides a focal point.

Pretty quickly, we bring some light into it, to first give contrast and focus- a way to see what’s there. It doesn’t take much to get to full light on an issue- see it in context, dimensional relation to everything else, while we get all it’s detail and complexity up and out. Suddenly what was indistinguishable and daunting can get really clear- and not so daunting anymore.

Contrast clarifies and simplifies it.  After going all the way into the dark, things look much clearer back in the light.

I can't count how many times I’ve coached people through conversations where they started off with “maybe I should just quit” with fear and resignation in their voice, having never admitted this secret thought out loud before.  My response always is a version of, “maybe you should,” and they’re taken aback, because they’re expecting “no- you shouldn’t”- the coach urging them to stay in the light, in the game, where it’s safe and known. Instead we go there, explore it, and THEN shine the light on it, illuminating the rest of the issue and its adjacent options, too.

Context is key. 

On my run today, I was completely into it, and on a trusted, safe path of my suburban neighborhood (with a bit of light on the street here and there)- no problem.  But I kept my focus up and out into the dark, where I kept searching for horizon, as I always do.  The light came, as it always does.  Timing is everything.  I went out there conveniently just as the light was about to come. And those dark spots sometimes need exploring just in time for you to shine some light, see it all clearer, and with dimension you couldn't before. 

We all need to be okay being in the dark sometimes.  Yet sometimes we need a light-shiner to help the process along if the sun doesn’t seem to be coming up anytime soon. Make sure you’ve got some light sources in your life who can do this for you when you can’t.  

There’s power, energy, possibility and clarity in light- but even more when we can see the contrast.

©SarahSinger&Co. 2012

What's in the bag?

Check out the lower right of this picture I took this morning on my run.  See that brown paper bag under the tree?  That bag has been messing with me for weeks. What’s in it?  Will the owners of this house ever see it and handle it? 

I’ll give them the benefit of the doubt to say that they actually can’t see it from where they are or even as they pull into their driveway, even though all of us going by from the outside get to see it all the time (or maybe just me).  Or maybe they know it’s there, but choose to ignore it because it’s conveniently hidden from their view by the tree.  We all see it,  but because it’s really their issue to deal with, there it sits.

Poetic. And a metaphor, of course.

Every one of us has a bag like this in a way, don’t we?  Something right in our blind spot which the rest of the world has to look at and deal with every time they enter our world. Maybe it’s all neatly contained like whatever’s in this bag, or maybe it’s messy and all over the place, but there it is.

So.. what’s in the bag, and more importantly- do you have someone who can point yours out to you so you can take care of it?

Every day I run past this house and resist the urge to pick up that bag and move it to the middle of their driveway, where they’ll have to see it and take care of it.  That’s just who I am and how I am in people’s lives, a stand for them to take on what they need to take on, whether they can see it or not. Usually that’s a good thing. I actually count on and measure my friends by their commitment and ability to do the same for me (with love and/or pure intention, that is) because I’m painfully aware of how my perspective on myself will always be limited, no matter what, and I need the vantage point of others who get me.

I believe that we all need strategically placed people in our lives who can and will do this for us.  What might yours point out to you?

At this point, I’m not touching that bag, because I’m partially afraid that whatever’s in there is now rotten and will fall out the bottom if I try to mess with it. Also metaphoric, right? Let’s all commit to not letting it get that far with the people we care about. If you care and are actually committed to them, have the guts to be uncomfortable and point out “the bag” or whatever you know is in it.  Move it to the center of their metaphorical driveway if you need to.  And, as I’m doing more and more… ask the people you trust with the right insights, ability to be straight with you, and commitment to your growth what you’re not seeing in your own front yard (perhaps behind the tree).

If you don’t know anyone like that call me- I’m always up for it.

©SarahSinger&Co. 2012

Feed Your OTHER Strengths

Today on my run, I had so many great ideas to write, teach and develop that I can’t get them out of my head and onto this screen fast enough. Ridiculous in a really exciting way.  Sort of like Popeye eating spinach, then being able to lift 500 pounds... except my version's cognitive. This happens frequently when I run, which is why I now know that I have to do it all the time- more for my head than anything else.

This morning I had a realization about why I need that running think time so much. It has to do with how I, like most people, get in my own way a lot of the time. You see, I have this combination of Activator/Command/Woo mixed with Ideation/Strategic. It’s actually a great combo for coaching, leading, presenting and consulting. I come up with great strategic ideas and can motivate people to act on them and make a difference in their lives, thinking and organizations right away- really cool. There’s an adrenaline rush for me that comes with action and shift- and it’s also how I define my own success- by what gets opened, or shifted. Yet a lot of the time, those action strengths will trump the thinking strengths if I let them.

Consider your strengths, and which ones dominate if you let them. 

For me, the compulsion to create shift, find the way to the other side of a challenge or answer the call to action is almost addictive. I can’t resist it. When given the choice to think on something for awhile or take action, I’ll take the action every time. Luckily my instincts are good (and even my on-my-feet reactions are strategic)- so that works out most of the time.  

Responding and building off the energy and call of others for solution or a better way is what I do well, quickly, visibly and professionally. It happens, gets reinforced by the world, and creates its own momentum. Oh- and it's super-fun (that adrenaline thing). There’s a cost, though; I can easily miss or neglect the deep-dive thinktime to feed my thinking strengths, because left to its own devices the activator in me does its dominant thing... steps up to do something asap. Over time, that drains energy and overall effectiveness- like working out really hard all the time yet not getting enough sleep to fuel it. For me, immersive thinking and ideation time fuels my activator-strategy mode. 

What’s your parallel here? What do you do well and reflexively, which gets reinforced and multiplied in your world?  What other strengths do you have, which need more space?

Often contrast shows us our patterns clearly... like which strengths we default to, and which might need more playtime. Lately I’ve been spending an inordinate amount of time collaborating on a powerful, creative non-profit project- which has had much more thinking and thinking time in its process than the action-orientation of my other work. It’s not something I ever make this much thinking time for, and it’s yielding great ideas which will have big impact in the world. Because of that, my action craving is hooked, but the creative noodling process to get there is also feeding me in ways I truly underestimated. This recently hit me on a day when other work/life expectations and deadlines were pressing- but I was able to tune it all out, zoom into my project ideation session, be fully engaged and energized by it without feeling distracted by the rest. The energy from that deep ideation carried over into my other work, and turboboosted it, too, because more of my strengths were awakened, stimulated and present, showing up to the work!

What can you immerse yourself in, which both taps and feeds some different strengths?  

I will continue to run–  where I can just think, reflect and ideate without the drive of action. This kind of thinking, and creating the deliberate space for it (like my runs) yields ideas I just can’t get to by reacting to the world, no matter how strategically I do it. While it's not so instantly measurable in impact, it's critical for shift of a deeper sort which I can only get to when I'm feeding all of my strengths. I will deliberately keep creating forums for myself outside my normal pattern, which feeds those less-loud strengths, because today's run reminded me that creating this space isn't just personally satisfying, but actually necessary for me to get to the biggest breakthroughs I’ve got to bring the world.

So… What are the strengths you have which keep overshadowing the others, because they’re louder in your head or easier to access in your reactions to the world?  Which strengths do you need to manually make more space for, so you can be fed from their energy too, adding to what you bring the world everyday?  How can you create that space for yourself? 

©SarahSinger&Co. 2012

BEing change vs. LEADing change

“Be the change you want to see in the world…”

While an inspiring (if misquoted) quote and the mantra of change agents universally, there are some serious challenges in the fine print of this theme for some of us leaders.

In BEing that change I want to see in the world, I’m responding, reacting and choosing from that place. I’m getting it done, making waves and causing change. There’s big impact  all the time- directly and in ripples, and nearly always in a good way. From it comes fulfillment for me (and some adrenaline, too) and growth for others.

This is great as a consultant, as I’m often brought in for this very purpose- to offer/uncover/strategize ways forward to shift it all. On it. Got it. Love it.

As a leader of or in an organization though… it’s definitely a bit different.

Modeling the mindset and behaviors you want others to follow is key. And yet, when they are coming from a place of non-change (don’t see the need, don’t want to, don’t have the impulse…) a funky dynamic starts to happen which we can miss altogether if we’re not paying attention.  In BEing the change as a leader, you’re stirring pots, setting the bold new direction, creating the game-changing strategy, challenging the box in every interaction and going out to get the new opportunities for the organization to rise to.

Except they might not.

Here’s the rub- the reason you’re so valued and appreciated (if not also regarded with a dose of discomfort) is because “you are making it happen”- that’s your role- which means that they don’t have to learn how to initiate change on their own.  They can just let you do that scary part, and then step into the opening you’ve created.  But what happens when you’re not there to initiate it?

See if you recognize this pattern… You come in to make change or get things going, you do so full-out, push the boundaries, set new standards and rock their world until “my work here is done” or “I’ve outgrown them” or you’re just plain crispy, and then you move on to another project, place, etc. where they need you more and you can make that big difference.

In your wake, the question remains in each of those places- did you CAUSE change or actually LEAD it?

In causing it, your change-agent way pushes people out of their comfort zone, which can result in a few different  scenarios…
A) It can stick- they love life outside the comfort zone, rise to it, and the whole organization’s pattern and standard for growth changes (our fantasy).

B) It can make them dependent on you manually pulling them out of that comfort zone over and over (tired, anyone?).

C) It can cause them to step out so uncomfortably that they retreat back in when you’re not there, ultimately impacting no lasting change at all (that head against the wall sensation).

To lead change means to influence people to step up and out of their comfort zones, but then to choose to do that repeatedly until they “get” the wonder and possibility of life/opportunity outside that box they were in before.  The test of your impact as a leader should be what they choose to do in the moments when you’re not there to initiate it.

Easier said than done, and MUCH easier to just be and make the change yourself, right?

So the question of the day is… How to LEAD change? Check out Tap Into Greatness and the immersive experiential version too, if you haven’t yet. Meanwhile, start with some awareness. Own the fact that you’re the change agent, and ask yourself what you can say/do/ask to make life outside the box more compelling than in for folks you’re leading. Pose the “why step out,” question in a compelling way, and start getting them to answer it. We all know you’ve already answered the question five different ways in your head 10 minutes ago, which is why they’ll be painfully slow in answering for awhile. Yet until they do, it’s still just your idea and you being the change for them.

So shhh, ask again- a few different ways and really give them some (maybe uncomfortable but necessary) pause to answer it, instead of answering every time for them. Have them imagine and inquire into the possibility on the other side change. They can do this, and want to deep down, or you wouldn’t still be there. Let’s just start with that, and then we’ll build…

©SarahSinger&Co. 2012

Surfmaster

Today was a great learning day because I got to be both a student and the product of a great teacher.

Those of you who know me won’t think that’s anything out of the ordinary, since I’m one who constantly looks for the learning in most every situation, believes that things happen and people are placed for a reason, and defines the value of a day by what was learned.  The tag line on my cards and pens is “learn something” because it’s my refrain for most situations.  Today was different, though, because it wasn’t about me just looking for the learnings within the normal experiences of life- I actually signed up and paid for it.

In the gift of a single day off in Hawaii before teaching a workshop tomorrow, I signed up for a surfing lesson.  Just the idea of signing up and stepping out of my Comfort Zone was exciting to me- yet the experience itself was even better.  In the 90 minutes of my lesson I not only learned to surf, but got to experience and validate what happens when learning is set up to succeed by great teaching.

I arrived to my instructor Richard eager and ready to learn, although a bit nervous.  While I didn’t choose it at the time, this is the ideal combination state for a learner to be in (to a great teacher). Richard expertly read my State and quickly assessed my prior experiences to see what he had to work with, then immediately began to set me up for success.

After some on-shore coaching, we paddled out, and it wasn’t long before I got up and rode a wave on my first try!  As Richard cheered me on I proclaimed, “that was so much easier than I thought it would be!”  His response, “That’s because you have a great teacher, the right board and a perfect day.”  From beach to final wave, that precious 90 minutes seemed to both fly yet be vivid as slow motion. I had great success because it was the perfect formula for easy learning, and Richard was right. . .

While I was hooked from the beginning yet distracted by the little voice in my head doubting my ability and ultimate surfer potential, Richard casually but precisely directed, modeled, set me up on each wave and celebrated every right move I made.  For each wave I rode, he high-fived me and told me how great I was while correcting me simultaneously.  When I fell, I saw the slight disappointment on his face quickly countered with zeroing in on the right coaching to keep me relaxed and improving right away.  I felt his commitment to my success, I wanted to make him proud, and easily listened to him instead of my critical little voice.  I paid close attention, followed instructions and mirrored him as best I could while he found my waves, pushed me  off into them, and I surfed!  With every wave, he steadily decreased how much assistance he gave me until the big moment when he said “I’m going to catch this one too, and ride it with you.”  That was the ultimate moment of proving myself to my teacher and myself-  I surfed on my own next to him, and we celebrated!

I got to have a great, fun, easy experience because Richard deftly modeled great teaching as he…

• entered my world
• earned the right
• tapped my WIIFM
• had a 10 over my head no matter what
• celebrated every success
• checked in with me early and often
• read and managed my State for me
• taught me visually, auditorally and kinesthetically
• pushed me out of my Comfort Zone
• set me up for success!

In my work I’m always in the teaching/coaching position. This I love, do passionately and get a tremendous amount of learning from itself every time.  It’s rare that I get to overtly be on the receiving end of a great teacher, so today was a gift.  I’m now reminded of how much more I need to seek out deliberately being the student.

And now I’m hooked on surfing.  Thank you, Richard!

©SarahSinger&Co. 2010