It's Okay- You're Actually Turning Into a Diamond

Team Under Pressure?

Disruption creates shift. Shift taken to a transformative, cellular level is different than a temporary “flavor of the month” change (which we all know doesn’t stick).  Consider the transformation of carbon in the earth into a diamond…. Now we get a picture of what true, permanent change to a stronger, different thing altogether really looks and feels like. You’re building a team to create that kind of change, right?  Chemist Ilya Prigogine won a Nobel Prize for capturing the irreversible process of transformation in nature, and it actually has everything to do with your disruptive team, causing and experiencing it every day. 

Prigogine looked first at the idea of Entropy-what happens when we leave something alone (opposite of your disruption) for long enough. He was looking at chemical reactions, but this applies human beings and teams, too. Entropy happens… left alone, things fall apart or scatter….

Leave a log alone in the woods for long enough, and it decomposes. 

Leave a person alone long enough (like solitary confinement), and they go crazy.

Leave a group alone for long enough, and it either splinters or it becomes Lord of the Flies.  

Prigogine also looked at the opposite; what happens when you add pressure or energy to something to disrupt it- perturbation.  As Perturbations happens to a system (or person or team), it can only hold so much pressure/energy, before something’s got to give, hitting a point of critical mass. This occurs in physics, and it applies to human development and group dynamics as well. 

When pressure continues or increases to its capacity, the heat rises, (temperature in physics and in a room of perturbed people) and things start to vibrate and shift. 

A log under the pressure of a fallen boulder, for long enough… will start to off-gas.  

An individual under increased pressure from a situation… might bail out of the situation. 

A team with increased pressure on it… might lose some people. 

In each of these^, that pressure increases, hits a threshold in it’s current form, and then… 

Everything transforms. Literally. Pushes through the heat of that threshold to transform into a stronger, more stable structure (which can withstand more pressure). 

The wood transforms into coal.. 

We’ve commonly thought that coal under sustained pressure over time transforms into a diamond. (fun fact: diamonds actually form out of similar form of carbon as coal, yet not coal itself)

Championship teams often become so in playoff situations, as they push through to that elite version of themselves.

Individuals pushed with enough pressure of challenge will also transform into new versions of themselves, which is the ultimate learning (can sound like "I'm just different now than before- I can't go back").  

And none of these, just like you, just like your team... will go back to their original form. 

You, your organization and your team will go through this. It is simply how transformative change occurs. You’ll know it’s happening when it gets hot with conflict on the team- metaphorically, yet also the temperature of the individuals and in the room literally goes up when the pressure of those dynamics rises. This can happen when they’ve been wrestling through an idea or process in search of a breakthrough, and have been at it a long time. It can happen when they’re being challenged by an outside force of pressure or time running out, and have to pull out a solution they haven’t discovered yet. It can happen through reorgs or major changes in leadership or the industry. You’ll see it in the organization as people bristle at, go into denial about, or push back against disruption that's brought (by change? maybe even by you?).  In these situations, they’re being perturbed, and that's really uncomfortable. If they can stand in the discomfort of that heat, they can push through the threshold of their own thinking and challenge to transformative, real change. 

Context holds the team.

For teams going through perturbation, this is where you come in as a leader. The way you hold and facilitate those dynamics makes all the difference in your team either being able to push through to transformative change or not. 

Teams either stay together through that perturbation or they don’t, depending on the agreements, trust and commitment they have in place with one another. In looking at any team that thrives through pressure (sports teams, partnerships, organizations), more and more research is showing up to define them from the rest. Key ingredients come down to psychological safety and dependability. Those are huge, so make sure you’ve got the context set…

Agreed-upon values, process, mission and commitment allow people to trust and weather the storm of change. Solid agreements about behavior and what people can count on, hold them all together when things get rough, and become the “true north” on the team’s internal compass, to which they can reset with one another and recalibrate.  These agreements keep everyone’s energy and reflexes in check under pressure, redirecting the players back to one another and the commitment they’ve made.  Examples:

“Never leave a teammate alone,” 

“Work through upset on the team directly, immediately and out of the public eye,”

Agreements like these call the team back to one another, build solidarity, and allow them to stand in the heat all the way through to the other side. If you don’t have those in place, pause your team, pull together and set it up…

• Create a context of unconditional agreements early in the team’s process, before they’re in the heat of the pressure. Help them clarify and articulate what they need to be able to count on without question from others in order to be all in, and create agreements to ensure and protect those things.

• Ask “What gets in the way of you being able to do your absolute best work on a team,” then create agreements to proactively guard against those.

Perspective holds you.

If it's you being perturbed, keep focusing on what's on the other side. There's power in picturing that wood turning into coal, that coal turning into a diamond, knowing that you're in the heat, but what you're going through is leading to a stronger, more structurally stable version of you, on the other side. 

You've got this. You're almost there, diamond!

---

This piece is adapted from Sarah's chapter on team dynamics in the book Disrupt Together: How Teams Consistently Innovate. Here's a link directly to that chapter, Your Team of Dynamics and the Dynamics of your Team, where you'll get even more perspective on leading a team through change. 

©SarahSinger&Co. 2016

Of Course You Are.

Something awesome happens. 

Something horrible happens. 

Something we were counting on falls through. 

Something we were sure would never happen actually does. 

Someone or something appears in our life. 

Someone or something goes away in our life. 

Success. 

Failure.

Surprise. 

Connection. 

Disappointment. 

Learning. 

Embarrassment. 

If you’ve talked with me much longer than 20 minutes, especially about any of the above topics, you’ve heard me say something like: 

“There are no accidents.”

"Of course you are." 

“Everything is on purpose.”

“You’re exactly where you need to be.”

“Show me someone who believes in coincidence, and I’ll show you someone who’s not paying attention.”

Those could sound like airy-fairy idealism or some kind of surrender to predestiny, right? 

Not at all, actually.

Yet let me clarify… 

More macro-approach to life than a belief system, there’s a way to pay attention to, interpret and connect the things we experience and their meaning which keeps things moving forward.

While I don’t at all believe that our lives are preset and just playing themselves out, I do think we are part of a massive, multi-layered, universally connected dominoes game all the time, in which every single thing that occurs (including what we do, how we respond, and what we don’t do) causes shift somewhere- whether we see or intend it or not.

The Butterfly effect. Precession. Perturbation… Science shows us how this is occurring in nature all the time, and it’s happening in our own human interactions and reactions, too. 

Call me controlling, but I believe that we determine the results, elements, contents and quality of our lives. I don’t mean that we have control over everything. Of course we don’t. Yet we have more control than we think, and especially of the most important part- how we experience, interpret and are effected by it all. 

While I am optimistic, I actually don’t subscribe to “just believe that it’s all good and it will be all good” thinking- even I think that’s a bit naive. 

Yet when things occur (planned or not, in our control or not), we are presented with a moment of choice. What to think about it? What meaning to assign to it? What response to have or not have? What step to take next? Those choice moments are loaded, and how we choose determines our happiness, struggle and purpose. 

Every time, it’s an opportunity to do a few key things… 

1. Own your impact, trace your steps. 

Concretely: In the most literal interpretation of “no accidents’… we end up in situations and results which we had more to do with causing than we like to admit. While it’s faster and easier to play innocent or assign cause to someone/something else, you’re better than that. While uncomfortable at first, there’s amazing power in clearly, proactively and bravely claiming the path that got you to that moment.  

A funky dynamic with someone? A huge win? A giant fail? A situation you hate or love? 

Call it, Own it, Move on. 

Look honestly and thoroughly at yourself, then call out the role you honestly played in getting yourself to this moment. Then do something about it. 

Owning it this way can be uncomfortable at first, but amazingly empowering after, instilling strength and wisdom that only comes with self-actualization.  Success is not just about luck, nor is failure- rather they are results of your own talent, choices, actions and effort. 

That said, only do this in a way that takes accountability yet doesn’t overblow. If a tragic occurrence happens or an unprovoked perpetration happens, it’s not rational or helpful to put the ownership of that on yourself, so don’t. Move forward to #2. 

Not as concretely: Beyond those visible ripples of our impact, we also have more power than we know in what’s less concrete and traceable- in our focus, intention and energy. When I think about a friend I haven’t spoken to or thought regularly about for years, and they call within moments… When a job opportunity falls through and before it’s even known, a new one lands in your inbox… When you meet a single person in a crowd with whom you instantly and powerfully connect in a rare way… When an athlete visualizes winning in a particular way down to the smallest detail, and then actually does… something’s going on there. The book The Secret was a rage a few years ago because it tapped into a real dynamic in the world- the law of attraction. While I think this is just one piece of what creates the content of our lives, it’s significant. Our presence, attention and energy has impact more potent, constant and far-reaching than just what we say and do; we’re radiating energy all the time. 

So- notice and own the energy you put out into the world and what you attract into your life.

2. Choose your meaning. 

Good and bad are a matter of viewpoint- and actual choices of judgment we can make as we want. 

As humans we are meaning-makers. Something occurs, we make it mean something- this is how we interpret and navigate the world. So moment to moment- what meaning are you making, and is it helpful to you moving forward? In Tap Into Greatness, we explore and redirect some patterns of how your internal voice makes meaning and influences everyone around you. Yet right here, right now- you can shift your perspective...

Since the opposite of accidental is purposeful, choosing to see each moment or occurrence as purposeful flips you instantly from passive to active mode, victim to initiator of what it will cause and create for you.

In my coaching and workshops, when someone shares a revealing truth (like the real issue at hand, or the thorny emotions they’re feeling), my first response is always“Good!” I always clarify, “… not good that you’re feeling that or good that this occurred- but good that we’re getting to the crux of it, so we can make some choices about how to move forward… let’s go!” 

So in a situation you didn’t expect, you can choose to see every one of them as a good thing because even when they’re painful, every one is an opportunity….

…to truly learn something you’ll carry forward, 

…to see something you couldn't before, 

…to choose something you didn’t fully consider before, 

…to broaden or deepen your thinking about something. 

While all of those opportunities when taken are productive, purposeful and keep you consciously choiceful, they’re not always quick, pleasant or fun. Yet every time they’re worth it- because they’re what define your growth as a person- evolving forward on your path different than you were before.

3. See the opening. 

Two of us can look at the same wall and see two different things. You might see the solidity of the wall, while I’ll likely see all the cracks that could be pried into openings, and focus on what’s on the other side. Seeing those cracks, and the potential light coming through them doesn’t mean I have to pry them open, or will even pursue doing so. Yet focusing on what’s past that wall or paths through it opens my thinking, my perspective and my possibility beyond what is obvious in the moment, giving me something I can do something about. That onus of control is key- because seeing the opening puts me into generative vs. limited thinking, focused on making something happen, moving to a different position. Once I see even a crack of light coming through, I can’t experience where I am the same way again, because its limits have been cracked, too. You can, too…

No matter what moment, situation or result you’re in, it’s actually in motion, on it’s way to the next thing- no matter how final or permanent it feels.  

Pause to see a possible purpose. Then ask yourself,  “What’s this on the way to?”  “What is there for me to learn in this moment, which will allow me to create the next one?”  Rigorously push yourself to consider those questions, and your mind will answer them every time. 

---

While you don’t have a crystal ball and it may or may not be all laid out for us…  you do have the enormous power to own your impact, make it mean something that pushes you forward and find the openings through each moment on the way to generating the next. 

So, with the next occurrence that goes exactly how you thought it might... or the one that surprises you completely, remind yourself that there are no accidents- you are in that moment exactly where you need to be to learn, evolve and get something that will shift you as person out of it… if you’re paying attention. 

Of course you are. 

©SarahSinger&Co. 2015

Impact Everywhere

Scenario #1:                                     

I got 20 minutes with a group of bright, talented new hires last week in a new company I’m working with. It was a spontaneous decision to have them spend a few minutes with me as the expert coach since I happened to be in the building during their onboarding. I knew that this might be my only window to make impact with them (never met them before, might never see them again), so I went for it. I dove in, assessed where I could focus for the most impact, coached them individually and as a group pretty intensely, watched their thinking shift, then I was out. I intentionally made positive impact that would change some things about how they see themselves going forward.

That’s a really good twenty minutes to me. I measure my work’s accomplishment in level of  impact I have on people. In this case, I actually heard feedback today from that group last week who reported my twenty minutes with them as the most powerful in their ten day onboarding process. “She pushed hard, but not in a confrontational way, and pulled stuff out of me I didn’t know I had.” Awesome.

Overt acknowledgments are pretty nice. Yet most of the time I have to go on the cues I get in the moment (you, too, can develop the sensitivity to see the moment of shift for another person if you’re looking for it).  I maximize the moment to create a shift and then trust that it’s going to have marinating, multiplying impact as that shift takes root in their thinking after I’ve gone.

 Scenario #2:                                                                                      

A crew of city engineers were doing the final reseeding and strawing next to the street they’d been working on yesterday, as I jogged through them on my regular path .

“Thanks for doing this- it makes a big difference, and it’s going to look really good when you’re done!” 

That shoutout takes 5 seconds to say, doesn’t slow down my run at all, and can actually be the one nice acknowledgment those guys get that day for their work making a positive difference in other people’s lives.

...Which brings more meaning and satisfaction to what they do. And maybe causes them to feel more pride in their work and the positive effect it has in the world. Which makes them happy. And maybe sparks them to think about and acknowledge other people in the same way. Which carries it on…

Except I didn’t say it. 

Instead I just smiled and said “Hi,” as I continued to run past. I thought it, but it didn’t fully occur to me to verbally acknowledge them and my appreciation of their work until I was already too far down the road, out of earshot.

Missed moment. 

As soon as I ran past, I knew I’d missed it. I could’ve said something right there and made positive impact for that whole crew. I actually spent several of the next minutes of my run regretting that moment and thinking about this very idea of how easy it actually is to make more positive impact by just becoming more aware in those moments of opportunity.

So, I ran a little harder and faster, hoping I’d get back to those guys while they were still there, and make it right. When I did, many of them had gone, but a few remained. I ran up to them and delivered that simple little acknowledgment. A ten second exchange, I watched their thinking shift, then I was out. In that quick ten seconds, a little caught off guard, they went from surprise, to really getting what I said, to big-grin, standing up-a-little-straighter satisfaction of being newly proud of their work and acknowledged for it by someone in the world. They played it off casually, but I knew I’d struck a chord. I intentionally made a positive impact that would change some things a little about how they see themselves going forward that day. And I didn’t even lose time off my run.

That’s a really good ten seconds to me. Not as good as if the whole crew had been there to feel it, but a difference made for those few guys. Think starfish story,“I made a difference for that one.” Not as big and dramatic as Scenario #1, but who’s to say?

It’s right there.... 

Okay… so maybe this idea of making impact is one that I think about more than other people, yet I’m clear that this is way bigger than what I do for a living. We could consciously be making positive impact 100 times a day if we actually paid attention to the moments of opportunity we’re passing by all the time.

I can drop a pebble in a pond, and watch it as it disappears to the bottom of the pond. I may notice the ripples my pebble causes, but how often do I follow them, making impact somewhere else, 90 degrees and a good distance away from where I focused my pebble in the water?  Bucky Fuller coined the term Precession, the idea that there’s impact happening at 90 degree angles from our focus all the time, like those ripples reaching out to the edges you can’t even see in a pond. I choose to turn an otherwise disconnected moment near someone else (think standing in line at the grocery store) into one of connection and positive impact, and who knows what that might ripple into for that person?

I’m convinced of the truth that every single interaction we have in the civilized world has an impact on someone else. 

If you can think of an exception, please let me know, as I haven’t found one yet.

Sometimes it’s direct, sometimes it’s delayed, and sometimes it’s in that ripple effect that happens in the pebble-tossing of our actions/words into the shared pond of our collective awareness. Just in the range of what we intentionally do and say to make impact and the ripples that causes without our even noticing... it’s staggering, and everywhere.

Kaizen is a Japanese concept referring to small, seemingly imperceptible changes over time which yield a big difference in the end. The impact we have in the course of an hour, day and so on can be much like this. Lots of little choices and interactions, over time...

Let’s first establish that a moment of interaction can fall within a huge range from me jogging past you and just making eye contact briefly, to stopping to say something that really touches you, makes a positive difference and sticks with you. There’s a pretty big range in-between. And- there’s the negative version of this range… I could jog right by, not noticing you, or stop to say something that really offends or hurts you, which then makes a negative impact, and sticks with you.

We have so many kinds of interactions in just the course of one day. See if you can count the number of possible moments of interaction you’ve had in the last few hours. Not just the moments you interacted with someone, but all the openings when you could’ve. Just this morning in the hour before my three kids left for school, I lost count of the moments with them where I actually was or could be making impact on their state, thinking, beliefs or course of their day. Every look exchanged (smile or scowl?), every word choice, every topic chosen influences. Just in the course of writing these few paragraphs, I’ve had eight emails, two calls and one live conversation come in (I let them all go until later), all representing potential moments of impact (on me as I read them, on another, as I reply). I also posted a few times on Facebook and Twitter today, each post an opportunity to impact lots of people with a few simple keystrokes.

This is one of those concepts that worms its way into your thinking, and then you start noticing it everywhere. So- we’ve got an opening here to gain new awareness going forward. What if we started considering our impact everywhere in all of those moments, and consciously chose to make them count meaningfully with positive impact?

Here’s a start:

•  Reflect on the last few interactions or opportunities for interaction you’ve had (even with strangers). What impact did you have? Even if you ignored them, you had impact of some kind, so own it.
• Think about how you could’ve used those moments to make positive impact somehow.
• Going into your next interactions, consciously choose to connect with or contribute to someone. Notice something positive (even the most cynical can see it), then actually acknowledge it out loud to that person.
• Notice the moments you encounter everywhere, where you actually have a choice, but never even considered.
• Notice the moments you make negative impact. Maybe intentionally, maybe not, pay attention to how your inattention or sour state get on other people. (We’ve all been there)
• Be willing to give with impact in the 5-minute Favor, as Adam Grant shows us. You can create big movement for someone in very little effort.

It all counts. I assess the maximum impact for the moment, and dive in as the work I do every day. You could too. Yet the small, little moments not only make impact, but ripple and multiply into impact we can’t even measure.

Go.

It’s Getting All Over You… The Power of State, Part 3

“Excuse me, but can you get your foul State off of me, please? I’m trying to be creative and inspired here, and you’re contaminating it with your irritated grouchiness, which is getting all over everyone. Please go handle that.“

What would it be like to work on a team where you could actually say that to someone? I’m here to testify that it’s actually possible, and can be awesome. Maybe you won’t start off quite that pointed, but I can get you close...

We know by now that what we’ve called “mood” before is actually State, comprised of three interconnected parts- Mental, Emotional and Physical. We mess with one of those parts, the other two shift instantly, every time. If you’re just joining us here, take a few minutes to check out Part 1 and Part 2 to get the full power of State in how you’re embodying it yourself- it’s huge. 

Once you’ve got a handle on your OWN State (which you’ll tinker with for a lifetime), you’re halfway there, since your State is the model for theirs, and they’re watching you all the time. So now it’s time to directly take on something just as clutch... other people’s States.  As we’ve established, most people have little awareness of their own State and even less aptitude in effectively changing it. If you came at most people with the opening statement of this post they might slug you or cry, because they simply don’t get it (yet).  So until they do (and even after), it’ll be YOU in many moments who will need to do it for them.   

Check them out.  

...In a different way than you have been, paying attention to their State. At any given moment, any person you’re with is in a particular state. The key question is twofold- 

What State are they in? and… 

Is it the state you want them to be in (for the task at hand, the news you’re about to drop on them, the next XX hours you’re about to spend with them, the way their State is spreading to others etc.)? 

As a leader, start paying attention as much to their State as those other things like what they’re contributing, focusing on and doing. This matters because it’s fueling all of those things already, and will get you to the core of what makes them awesome (or not) moment to moment. To maximize not just your performance but your team’s as well, start managing States. Your ability to facilitate their State is directly proportional to their motivation, focus, and productivity.

Cues tell all. 

80-90% of all communication is nonverbal. What we feel and think manifests itself in our tonality, body language, eye movements, breathing and facial expression. It’s incredibly hard to fake these things (maybe impossible, but that’s for another day), and the people you’re with tell you a lot about where they are without ever uttering a word... if you pay attention. Notice posture (leaning forward, into you or turned away, avoiding), jaw set and brow furrow, eye contact, and the tonality/cadence of their speaking. Even breathing- if someone’s breathing is high or shallow, they’re stressed. If it’s low and abdominal, they’re more relaxed. Practice first paying attention to these cues, then labelling them in your mind as different States (excited, bored, curious, sad, irritated, reflective, pumped up, grouchy, inspired…). Then, ask yourself if the State they’re in is a good one for what’s happening, or not.  If not, then get busy… 

Change from the outside in. 

You can change someone else’s state in a second. In fact you do it all the time without labeling it such. 

Take someone who’s State is resistant, for instance. Arms folded, jaw set, breathing high in chest, brow slightly furrowed, voice monotone and forced. Yet with a simple question that gets them to think about something else completely... you get that person to a much more open and receptive State.  That’s an outside-in State Change.

Or… you and a teammate were brainstorming on a question with you recording at the whiteboard, and at one point you switch spots- you hand over the marker to your partner to get her up and writing as you then walk around the room, new ideas flowing. That switch was another State Change. 

Or... you’re presenting to a group, and you see their eyes glazing over, as Bored State starts to take over the room. You have everyone quickly stand up, you pose a question for them all to answer to another person, then have them sit back down, now awake and engaged.  Nice State Change. 

Here are some more (some deliberate breaks in pattern/focus, others quick resets) : 

• Have them tell you about their last success with this team in vivid detail. (mental)

• Take them for a walk. (physical)

• Change the subject completely. (mental)

• Continue the conversation standing up if you were sitting. (physical)

• Give them a compliment. (emotional)

• Give them a high-five. (physical)

• Tell them a joke. (emotional)

• Everyone rotate positions in the room. (physical)

• Ask their opinion about something you know they care about. (mental/emotional)

• Toss them a ball. (physical)

• Offer them a snack or drink, like a bottle of water or a cup of coffee. (physical)

• Change or put on some music with the energy you’re going for. (mental/physical/emotional)

• Show them a hilarious or inspiring or thoughtful or intriguing post or video online. (emotional)

Switch it Up- Early and Often

Those state changes are key when someone’s in a overtly negative or low-energy state, as each will break the pattern they’re in, changing their State to something more engaged, positive or higher energy.  The higher the energy, the better in most cases. 

That said, your team needs deliberate State Changes more than you think.  

The average attention span correlates with age (like 5 minutes max for a 5 year old)… up to about age 18, at which point it maxes out. So 18-20 minutes is about the limit of most people’s attention span in the work you’re doing (outside of gaming and other immersive altered-state activities).  All attempts of “plowing through” beyond that window are a waste of time and energy, because we know that once State’s gone so is focus, learning and performance. Instead, Change State! All you and your team need is a reset of attention- a State Change- about every 18-20 minutes in your work process, and the brain/performance/focus stays fresh. 

While the list above is a start, personalize, customize and add to it with your own State Changes, and then start playing them all to try out what fits best where. 

You can call it. 

There is tremendous power in State management- for you as an individual and for the people around you. Once you and your team understand it, you can then own it and call it with one another. I coach high performing teams across industries and rank, whose productivity and morale has been transformed with the power of State. On these teams, because they get it, everyone is responsible for his/her own State, making sure it’s productive, conducive to what the team’s up to, and able to help others accelerate. They incorporate State Changes as regular team practice into their work, which makes all the difference. You’ll see high-fiving between agenda topics, movement as they work, koosh balls flying purposefully to engage the right States, and people owning their own attention, performance and focus with their State.  And when they don’t, you might just hear that line I opened this post with, to which someone would respond,

“Actually, you’re absolutely right. My grouchy State isn’t helping anyone- I apologize for getting it on you. I need a State Change. I’ll be back in a few minutes, better.”  

And then they go, take a few minutes to change their State, re-engage, and the team’s on on its way. It’s a beautiful thing. 

Your turn...

©SarahSinger&Co. 2013

What it Stirs in Us…

While crisis stirs fear and all that goes with that, it can also bring out some important things in people.  We suddenly look at our lives and see what really matters- what we’ve got which really counts and what we can give to help others who really need it.

Gratitude…

Tragedy can bring out amazing Gratitude in us. We suddenly take stock, and get how lucky we really are in the great scheme of things. For the last couple of months I’ve been doing a gratitude exercise, in which I reflect and take a minute to capture all that I value and am grateful for… every day. It’s one thing to do this as an isolated reflection or in the wake of a tragedy as many are doing right now – but doing this every day really shifts something about how one sees the world. I highly recommend it. As part of the process, I make a list of ten things I value and am grateful for right now. Two of the things I wrote today were “waking up this morning in health and strength” and “the opportunity to make a difference in the world.” These seem especially poignant today.

Try completing this every day for the next 10 days, and your view of the world will shift, guaranteed. From Alan Walter:

• Goal for today…

• What am I willing to give to others today?

• What 10 things do I value that I am grateful for right now?

• What do I value that another does for me that I am grateful for right now?

• What am I happy about right now?

Empathy…

Yesterday shook up our world again, as Boston went from a scene of celebration to tragedy in a second. The fear of that struck me hard.  In looking at the footage (like other similar events) we see people flee in fear. Yet we also see people who run IN to help, which is inspiring, and something I spend a lot of time thinking about how to tap. People responding with empathy, care and support for one another in complete humanity. Maybe I’m just seeing it more because that’s my filter, yet it seems to me that the more we get pushed and tested, the more we’re supporting and stepping up rather than retreating or just protecting ourselves. For the first time it seems that the stories of people helping in this crisis are overshadowing the stories of shock. We’re becoming more resilient and more united in spirit.  There’s much work to do for this to translate into everyday empathy for one another in normal times, but let’s start here.

Impact…

Even though these incidents of crisis are happening more and more, I believe that the world can change with the choices we make and the ripples we cause toward good. A week ago, a very special project I’ve been involved with for the last two years about the possibility and coming together toward a world without hate, delivered its message to 10,0000 people at once at a ceremony in Birkenau, the biggest extermination camp of the Holocaust. It’s a project of light, hope and creating the world we want rather than staying stuck in the pattern of darkness we’ve had. As my partners and I watched it livestreamed from the other side of the world, it was an amazing moment which blew me away in significance, connection, pride and hope. We can create the world we believe is possible.

Significance…

In a few days, my oldest daughter will become a Bat Mitzvah.  This is a big deal, and signifies the end of a long, intense process for her and for our family. I’ve been immersed in big conversations daily with her about the meaning of life, her purpose and how we choose our paths… a lot for anyone to wrap their head around, let alone a thirteen year old with a coach like me for a mom. Yesterday’s events put a particularly focused point on our discussion about people and how every choice impacts so much more than we think.

Inspiration…

Finally, there’s this candle you see on the page. It’s a memorial candle sitting here next to me, and it’s lit because it’s the third anniversary of my dad’s death- his Yartzeit, as it’s called in my religion. People light these candles when someone dies, but also every year on a person’s Yartzeit-so today in the wake of Boston’s tragedy, it has even more meaning.  One of the ways I process, reflect and summon my energy is through running. Even before yesterday’s events, I knew that today’s run would be significant, with my dad fueling it. He was an avid runner who protected that time as his solo space to connect with himself and sort out the world. While I didn’t really get that or get into it until a few years ago, I now I hold that time as sacred much like he did, and he’s my inspiration for every run.  He used to say that running was his time to pray. Personally, I’ve never really been a big pray-er. I reflect, I think deeply about things, I have frequent moments of true spiritual connection, but not in the form of direct praying to God. And yet, without intending it, all week a little tune from my childhood has been playing in my head… It’s the Modeh Ani prayer, which we used to sing as kids and my dad loved. He sang it while he ran each morning. The translation: “I am thankful to God for allowing me to awaken to another day…” In the wake of this week, yesterday and what we’re all causing in the world with each choice, this couldn’t be any more meaningful.

Forward…

So today I started my run with tears.  I believe that tears are the literal overflow of emotions (any kind) that have hit or filled us so much that they need a spillway, so no surprise today, as gratitude, empathy, loss, inspiration and my dad both filled and fueled me.

My dad, who taught me to question everything, think and feel deeply about things, make impact in the world every day, come together with support when someone needs it and share what you’ve got to make a difference in the world…is present. If he were physically here, this week he’d pull us together into the kitchen for a family meeting in which he’d remind us about sticking together, supporting one another, reaching out to those who need it and being proud of what we’re able to impact, despite the circumstances.

And so we are…

©SarahSinger&Co. 2013

BEing change vs. LEADing change

“Be the change you want to see in the world…”

While an inspiring (if misquoted) quote and the mantra of change agents universally, there are some serious challenges in the fine print of this theme for some of us leaders.

In BEing that change I want to see in the world, I’m responding, reacting and choosing from that place. I’m getting it done, making waves and causing change. There’s big impact  all the time- directly and in ripples, and nearly always in a good way. From it comes fulfillment for me (and some adrenaline, too) and growth for others.

This is great as a consultant, as I’m often brought in for this very purpose- to offer/uncover/strategize ways forward to shift it all. On it. Got it. Love it.

As a leader of or in an organization though… it’s definitely a bit different.

Modeling the mindset and behaviors you want others to follow is key. And yet, when they are coming from a place of non-change (don’t see the need, don’t want to, don’t have the impulse…) a funky dynamic starts to happen which we can miss altogether if we’re not paying attention.  In BEing the change as a leader, you’re stirring pots, setting the bold new direction, creating the game-changing strategy, challenging the box in every interaction and going out to get the new opportunities for the organization to rise to.

Except they might not.

Here’s the rub- the reason you’re so valued and appreciated (if not also regarded with a dose of discomfort) is because “you are making it happen”- that’s your role- which means that they don’t have to learn how to initiate change on their own.  They can just let you do that scary part, and then step into the opening you’ve created.  But what happens when you’re not there to initiate it?

See if you recognize this pattern… You come in to make change or get things going, you do so full-out, push the boundaries, set new standards and rock their world until “my work here is done” or “I’ve outgrown them” or you’re just plain crispy, and then you move on to another project, place, etc. where they need you more and you can make that big difference.

In your wake, the question remains in each of those places- did you CAUSE change or actually LEAD it?

In causing it, your change-agent way pushes people out of their comfort zone, which can result in a few different  scenarios…
A) It can stick- they love life outside the comfort zone, rise to it, and the whole organization’s pattern and standard for growth changes (our fantasy).

B) It can make them dependent on you manually pulling them out of that comfort zone over and over (tired, anyone?).

C) It can cause them to step out so uncomfortably that they retreat back in when you’re not there, ultimately impacting no lasting change at all (that head against the wall sensation).

To lead change means to influence people to step up and out of their comfort zones, but then to choose to do that repeatedly until they “get” the wonder and possibility of life/opportunity outside that box they were in before.  The test of your impact as a leader should be what they choose to do in the moments when you’re not there to initiate it.

Easier said than done, and MUCH easier to just be and make the change yourself, right?

So the question of the day is… How to LEAD change? Check out Tap Into Greatness and the immersive experiential version too, if you haven’t yet. Meanwhile, start with some awareness. Own the fact that you’re the change agent, and ask yourself what you can say/do/ask to make life outside the box more compelling than in for folks you’re leading. Pose the “why step out,” question in a compelling way, and start getting them to answer it. We all know you’ve already answered the question five different ways in your head 10 minutes ago, which is why they’ll be painfully slow in answering for awhile. Yet until they do, it’s still just your idea and you being the change for them.

So shhh, ask again- a few different ways and really give them some (maybe uncomfortable but necessary) pause to answer it, instead of answering every time for them. Have them imagine and inquire into the possibility on the other side change. They can do this, and want to deep down, or you wouldn’t still be there. Let’s just start with that, and then we’ll build…

©SarahSinger&Co. 2012

Ripples and Focus

Single sculling on a glassy lake- meditative, challenging, peaceful.

I got hooked into it with my dad when I was a teenager, as we spent hours on Atwood Lake learning it, alternating between 2-man sculling together and single sculling on our own.  As I went off to college, he continued to row, solo on the lake every morning the northern Ohio weather would allow.

There’s no better place to contemplate choice, impact and the ripple effect than in the middle of a glassy lake.  When single sculling, your orientation is to where you’ve been and how you got there, rather than where you’re going. You’re on a sliding seat with two long oars fit into outriggers, the bow of the boat pointing through the water while you power it with long, full-body, full-blade strokes of the oars feathered into and over the water in perfect synchronicity. At least that’s the goal.  Therein lies the challenge.  To get both oars perfectly balanced, dipped into and pulled through the water at exactly the same depth, force and speed takes focus and control with constant motion.  To get each stroke evenly powered first by legs, then torso, then arms, then feathering the oars perfectly out of the water and skimmed back over it without nicking the surface takes a different kind of focus and coordination.  Like sailing (my other favorite), you can both lose yourself in it and spend your life hooked by the challenge of the nuance in it.  A thinking person’s sport, to be sure.

One of the coolest parts of sculling is that you see feedback and progress with every stroke.  Because you’re facing to the aft of the boat, your focus is on where you’ve been, watching the wake your boat is leaving behind, the pools of ripple left by each oar.  If your timing was off by half a second between oars, you see it in the ripples.  If you had a perfect stroke, you see it in perfect round pools on either side of your straight wake.  As you gain distance, the trail of pools down the lake chart your progress and path- straight, zig-zagging or meandering.  Each circle of ripples expands instantly, first in distinct circles of light and shadow, multiplying instantly and quickly, ultimately overlapping into the very texture of the lake.

Most people have a default time orientation- past, present or future.  I’m definitely a future-oriented person, sometimes challenged to stay in the moment, as I’m always thinking 5 minutes, 5 days, 5 years ahead of where I am now.  This makes me a good coach and consultant, as I’m great at quickly surveying past patterns (but restless in dwelling there too long), zooming in on the impact they’re having now, and then strategizing both the right path forward and endless possible scenarios forward with insight.  I love to reflect, yet sometimes need to remind myself to do so, often feeling afterward like it was an indulgence. I am big on feedback and learning, so I’ve learned how to strategically and quickly reflect enough to gather feedback when necessary- but always to learn forward.  I am continually striving to (and coaching others to) be more fully present in each moment.  The more I can master this, the more impact and fulfillment I make/get out of every moment.  Meditation is the extreme version of this. I’m intrigued by it, have gotten tremendous value out of the dabbling I’ve done in it,  and have a perpetual goal of making it a habit.  Sculling forces me to keep my focus backward, forcing reflection and in the present, adjusting each stroke and coordinated movement based on what I just did.  Focusing forward or to the future isn’t even possible without physically turning around.  Opposite of life for me- always focused forward, having to consciously stop and intentionally turn around to reflect backward.

One of my favorite parts of sculling is just coasting… After a few long, powerful strokes the boat glides smoothly and silently through the water.  I hold my oars up to rest as I glide, and watch the water drip from them into the water moving past.  The drops make tiny circles, which grow instantly to ripples, which multiply faster than I can track smoothly, beautifully and overlapping into the ripples of the drop before it. Every move we make, every conversation we have, every decision in life we conquer- intentionally or not makes these ripples, which expand into the texture of our lives.  How much are we tracking them, studying them, choosing our next moves based on them?

©SarahSinger&Co. 2011